At 3 Points, we understand that sometimes plans change. Our cancellation policy is designed to be fair while covering the costs incurred in arranging your travel. Please review the following terms carefully and consider in addition to our general terms and conditions.

 

1. General Cancellation Terms​

• All cancellations must be made in writing and sent to hello@3pointstravel.co.uk with the explicit request to cancel your booking. The effective date of the cancellation will be the date on which we receive your written notice.

• Upon agreeing to these terms and conditions, clients are not entitled to any refund for flight bookings placed subject to the acceptance of these terms. 

• Cancellations made 42 days prior to the travel date are eligible for a refund on any cancellable elements to the travel package. This will be determined by 3 Points Travel Ltd in consultation with relevant travel partners where applicable. 

• Customer deposits placed at the initial time of booking, usually to the amount of 150.00 GBP per person, are non-refundable under any circumstances. 

• ​Failure to pay your balance by the agreed payment deadline (six weeks/forty-two days ahead of your departure date) will be treated as a cancellation, and your booking will be forfeited in line with these terms. In the event of a booking cancellation or part-cancellation (e.g. one passenger from the travelling party) by the client after the balance payment deadline date, a £50 cancellation processing fee per person will be applied, this is in addition to the £2.50 payment processing fee. This fee covers administrative handling, supplier liaison, and processing costs associated with cancelling confirmed travel arrangements. This charge is in addition to any applicable supplier cancellation charges and the forfeiture of any non-refundable deposits or payments already made.

• No refunds  of any kind will be provided for cancellations made less than 14 days before the travel departure date unless of exceptional circumstances and agreed by 3 Points Travel Ltd or suppliers acting on their behalf. 

 

2. Flights

• Once a client has submitted a 3 Points booking form and pid for their trip, acceptance of the terms and conditions has been provided and as per our terms and conditions, no refunds will be issued for the cost of the flights. This includes both domestic and international flights.

• Flight cancellations may incur additional fees imposed by the airline, which the client is responsible for paying. 

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3. Accommodation

• Cancellations made forty-two days or more before the scheduled check-in date will be eligible for a 100% refund of the accommodation costs, subject to the component of the booking remaining cancellable. This remains at the discretion of the supplier and subject to approval in each individual case. 

• Cancellations made less than 30 days before the scheduled check-in date are subject to the cancellation policies of the respective accommodation provider. Refund amounts will vary accordingly and will include a £2.50 processing charge. 

 

4. Tours and Activities

• No refunds will be provided for cancellations made less than 14 days before the scheduled date of departure.

• If a booking is cancelled more than 30 days in advance of the match, refund amounts will be dependent on the club or external provider. Refund amounts will vary accordingly.

 

5. Travel Insurance

• We strongly recommend clients purchase travel insurance to cover potential risks such as trip cancellations, medical emergencies, and loss of personal belongings.

• 3 Points Travel Ltd does not offer travel insurance as part of any purchased package. It is the responsibility of the individual or entity booking the product to source their own travel insurance policy. 

 

6. Other Cancellable Items

• For any other cancellable items (e.g., team merchandise, city guides or tours), refunds will be provided in accordance with the cancellation policies of the respective service providers.

• Clients will receive a refund for any cancellable items, less any non-refundable deposits or fees imposed by the service providers.

 

7. Force Majeure

• In the event of a force majeure (e.g., natural disasters, pandemics, political instability), refunds will be processed based on the cancellation policies of the service providers and any applicable insurance coverage.

• The agency will make every effort to assist clients in obtaining refunds or rescheduling their travel plans. 

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8. Refund Processing 

• Refunds will be processed within 28 days days of receiving the cancellation request if they meet the above conditions.

• Refunds will be issued using the same method of payment used for the original booking unless otherwise agreed upon.

• Refund processing is subject to a £2.50 payment processor fee.

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If you have any questions or concerns about our terms and conditions, cancellation policy or privacy practices, don't hesitate to contact us. Please contact us at:

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3 Points Travel Ltd
+447551902130
hello@3pointstravel.co.uk

 

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