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At 3 Points Travel, your privacy matters. This policy explains how we collect, use, store, and protect your personal data in line with GDPR and UK data protection law:

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1. Information that we collect: 

  • Personal Information: Collected when you provide it voluntarily through our website, forms, or during the booking process (e.g., your name, email address, phone number, date of birth, passport details, and payment-related information).

  • Usage Data: Automatically collected when you browse our website, including cookies, device data, and analytics that help us improve your experience.

  • Booking & Travel Information:Any details required to plan, manage, and fulfil your trip.

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2. How we use your information: 

We use your data to:

  • Process and manage your booking.

  • Communicate with you about your trip, inquiries, or account.

  • Provide tailored travel experiences and customer support.

  • Improve our website, services, and operations.

  • Meet our regulatory, financial, and reporting obligations.

  • Marketing communications: If you provide your email address, you may receive updates, offers, and newsletters from us. You can unsubscribe at any time using the link in our emails or by contacting us directly. Even if you unsubscribe from marketing, we may still contact you regarding active bookings, inquiries, or essential service updates.

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3. Where your data is stored: 

To run your trip securely and professionally, we store and process your data in:

  • Our website and internal systems (www.3pointstravel.co.uk)

  • Protected Payment Services (PPS) – for secure payment processing and regulatory protection (https:/protectedpaymentservices.com)

  • PTS Member Cloud System (PTS Cloud) – our independent CRM/database for booking management

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These systems are operated as part of our membership with Protected Trust Services (PTS) and are compliant with GDPR and UK data security standards.

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4. Legal Basis for Processing

We process your data under:

  • Contractual necessity: to manage and deliver your booking.

  • Legitimate interests: improving our services and ensuring operational efficiency.

  • Consent: for optional marketing communications.

  • Legal obligations: regulatory, accounting, and reporting requirements applicable to travel providers.

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5. How long we keep your data: 

We retain personal data for a minimum of 24 months following your trip or last interaction, and up to 7 years where required for accounting, financial compliance, or regulatory reporting.

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After retention periods expire, data is deleted or securely anonymised.

 

6. Sharing your data: 
We only share information when necessary for:

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  • Fulfilling your booking: To deliver your trip, we may need to share specific personal information such as your passport details, full name, date of birth, and nationality with airlines, accommodation providers, and other travel partners. This information is used strictly for operational purposes such as:

    • Flight bookings and airline check-in

    • Complying with security or immigration requirements

    • Hotel reservations and verification

    • Local suppliers who require identity information to provide services

  • We only share the minimum information necessary, and all suppliers are required to handle your data securely and in line with GDPR or equivalent international standards.

  • Meeting legal or regulatory requirements

  • Operating within the PTS and PPS systems described above

 

We never sell your data and we only share the minimum information required and ensure all partners comply with GDPR.

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7. Protecting  your information: 

We use industry-standard security safeguards across all systems, including encryption, access controls, and secure storage practices. We also ensure that PTS platforms and our travel suppliers maintain strong GDPR-compliant protections.

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8. Third-party links: 

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Our website may include links to external sites. We are not responsible for their privacy practices.

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9. Your rights: 

Under GDPR, you can:

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  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw marketing consent at any time

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To exercise your rights, contact us at hello@3pointstravel.co.uk

We may update this policy from time to time. Significant changes will be highlighted on this page.

 

If you have any questions or concerns, please reach out to us at:

3 Points Travel Ltd

15 Autumn Glades

Hemel Hempstead

HP3 8UB 

 

email: hello@3pointstravel.co.uk ​

 

Thank you for choosing 3 Points Travel. Get ready for a Winning Weekend!

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