At 3 Points, we understand that sometimes plans change. Our cancellation policy is designed to be fair while covering the costs incurred in arranging your travel. Please review the following terms carefully and consider in addition to our general terms and conditions.

 

1. General Cancellation Terms​

• All cancellations must be made in writing and sent to 3pointstravel@gmail.com, with the explicit request to cancel your booking

• The effective date of the cancellation will be the date on which we receive your written notice.

 

2. Flights

• Once flight information has been booked and confirmed, via the clients acceptance of the terms and conditions and confirmation that all personal information has been entered to exactly match current passport information, no refunds will be issued for the cost of the flights. This includes both domestic and international flights.

• Flight cancellations may incur additional fees imposed by the airline, which the client is responsible for paying.

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3. Accommodation

• Cancellations made 50 days or more before the scheduled check-in date will be eligible for a 100% refund of the accommodation costs, subject to the component of the booking remaining cancellable. 

• Cancellations made less than 30 days before the scheduled check-in date are subject to the cancellation policies of the respective accommodation provider. Refund amounts will vary accordingly.

 

4. Tours and Activities

• No refunds will be provided for cancellations made less than 14 days before the scheduled date of the match. If booking is cancelled more than 30 days in advance of the match, refund amounts will be dependent on the club or external provider. Refund amounts will vary accordingly.

 

5. Travel Insurance

• We strongly recommend purchasing travel insurance to cover potential risks such as trip cancellations, medical emergencies, and loss of personal belongings.

• 3 Points Travel does not offer travel insurance as part of any purchased package. It is the responsibility of the individual or entity booking the product to source their own travel insurance policy. 

 

6. Other Cancellable Items

•  For any other cancellable items (e.g., team merchandise, city guides or tours), refunds will be provided in accordance with the cancellation policies of the respective service providers.

• Clients will receive a refund for any cancellable items, less any non-refundable deposits or fees imposed by the service providers.

 

7. Force Majeure

• In the event of a force majeure (e.g., natural disasters, pandemics, political instability), refunds will be processed based on the cancellation policies of the service providers and any applicable insurance coverage.

• The agency will make every effort to assist clients in obtaining refunds or rescheduling their travel plans. 

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8. Refund Processing 

• Refunds will be processed within 28 days days of receiving the cancellation request.

• Refunds will be issued using the same method of payment used for the original booking unless otherwise agreed upon.

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If you have any questions or concerns about our terms and conditions, cancellation policy or privacy practices, don't hesitate to contact us. Please contact us at:

3 Points Travel
Criterium House, London, E20 1NZ
3pointstravel@gmail.com

 

Thanks for choosing 3 Points – let's create you a Winning Weekend.